Andes Experience - Tours e Passeios Exclusivos nos Andes
Andes Experience - Tours e Passeios Exclusivos nos Andes

Andes Experience Privacy Policy

At Andes Experience, privacy and security are top priorities. We are committed to transparency in how we handle the personal data of our users and clients. Therefore, this Privacy Policy explains how we collect, use, and share information from customers and others who access or use our website.

1) What data do we collect about you and for what purpose?

Our website collects and uses some of your personal data in order to provide our services and enhance your user experience.

  • Registration Data: Full name, email, phone number, and address. Purpose: Customer identification, creation of the Customer Area, and issuance of vouchers/tickets.
  • Booking Data: Tour date, number of passengers, and preferences. Purpose: Operational logistics of the tours and communication with guides/transport services.
  • Payment Data: Card information or PIX transactions (securely processed by partner payment gateways). Purpose: Financial processing of purchases.
  • Access Data: IP address, cookies, and on-site interactions. Purpose: Improving website performance and ensuring security against fraud.

2) Customer Area

By registering on our website, you will have access to an exclusive area where you can manage your bookings, view vouchers, and update your details. Access is protected by a personal, non-transferable password, and it is the user’s responsibility to keep these credentials secure.

3) How do we collect your data?

Your personal data is collected in the following ways:

  • Through the completion of booking or registration forms.
  • Through the creation of an account in the Customer Area.
  • Through browsing cookies (Google Analytics, Pixel, etc.).

4) Data Sharing with Third Parties

To carry out the tours, your data may be shared with:

  • Local Operators and Guides: Only the data necessary for identification and execution of the tour (name and contact details).
  • Payment Gateways: For processing financial transactions.
  • Government Authorities: When necessary to comply with legal obligations (such as issuing invoices or mandatory insurance).

We do not sell or trade your personal data to third parties for advertising purposes.

5) How long will your data be stored?

Your personal data will be retained for as long as necessary to provide the service or while you maintain an active account in the Customer Area. Tax-related data will be stored in accordance with the timeframes required by applicable law.

6) Data Security

We implement technical and organizational measures to protect your personal data against unauthorized access and accidental or unlawful situations of destruction, loss, alteration, disclosure, or dissemination. We use HTTPS (SSL) protocols to encrypt information transmitted through the website.

7) Your Rights

As a data subject, you have the right to:

  • Confirm the existence of processing of your data.
  • Access your data through the Customer Area.
  • Correct incomplete or outdated data.
  • Request the deletion of your data (except when retention is required by law).

8) Cookies or Browsing Data

We use cookies to provide a better experience. You can manage your cookie preferences directly in your browser settings.

9) Changes to this Policy

We reserve the right to modify this Privacy Policy at any time, particularly in response to changes made to our website or to comply with legal requirements.

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