With Andes Experience, for any exclusive tour or excursion in the Andes, you will receive a full refund if you cancel up to 5 days in advance.
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This usually happens due to mismatched information. Please make sure your billing address matches exactly the one registered with your card. Also, check your available limit and whether international purchases are enabled.
We accept international credit cards, debit cards (in some cases), bank transfers, and Pix (when available for Brazilian customers).
Yes. We offer special conditions for full payments and progressive discounts for guests who book more than one tour. The more experiences you include, the better the final price.
To secure your reservation, an advance payment is required (full or partial, depending on the tour).
Snow depends on weather conditions. During winter (June to September), the chances are high, but snow cannot be guaranteed on specific dates.
No. We offer options for beginners, including recreational snow activities and guided experiences.
The Ski Day is designed for those who want to practice snow sports. The panoramic tour is ideal for those who want to experience the snow, take photos, and enjoy the scenery.
Yes. We offer tours suitable for families. Some activities may have age restrictions.
Yes. In case of extreme weather conditions or ski resort closures, the tour may be canceled. In these situations, we offer rescheduling or a refund.
No. You can rent all the necessary items with us, already suitable for snow and low temperatures.
It usually includes a jacket, pants, boots, and essential accessories. Items may vary depending on the selected package.
Yes. We provide pick-up service in central areas of Santiago.
Downtown Santiago, Providencia, Las Condes, and Vitacura.
Tours usually begin between 5:30 AM and 7:00 AM due to the travel time to the Andes Mountains.
Between June and September, with July and August having the highest probability of snowfall.
Yes. You can create an itinerary with different experiences throughout your stay.
Most tours last the entire day, departing in the morning and returning in the late afternoon.
You can contact us via WhatsApp, Instagram, or email.
We recommend booking in advance, especially during high season, when demand is higher.
Yes. Booking in advance guarantees availability, better conditions, and more date options.
We are specialists in snow experiences in Santiago, offering support in Portuguese and focusing entirely on high-quality service and tours.
Yes. Our team can create a complete travel plan based on your trip dates and travel profile.
Our agency, Andes Experience, offers exclusive tours and experiences in the Andes and specializes in transforming your time in Chile into a complete journey of discovery, comfort, and safety. We provide an exclusive selection of experiences that connect you to the soul of the country — from the cultural energy of the capital city and the charm of historic wineries to the icy vastness of the high Andes and the relaxation of volcanic hot springs. We take care of all the complex logistics with modern transportation and experienced guides, ensuring smart itineraries, combo packages with the best value, and unforgettable sunset moments, so your only concern is enjoying the cinematic landscapes of the Andes Mountains and the Chilean coastline.
