The company organizes and operates sightseeing and adventure tours in the Santiago, Chile region. Itineraries, duration, schedules, and inclusions may vary depending on weather conditions, road conditions, safety, availability of suppliers, parks, resorts, and local authorities.
Official tour information (schedule, meeting point, tolerance time, and operational updates) is sent via WhatsApp around 9:00 PM on the day before (Chile time).
On snow tours, for logistical reasons, the van may stop at rental shops (“rentals”) for optional clothing or equipment rental. The rental agreement is made directly between the customer and the rental shop, regardless of where it takes place.
Customer Responsibilities:
The company does not issue refunds nor adjust itineraries or schedules to accommodate rental shop deadlines.
Format: shared snowmobiles, with 2 participants per vehicle. The price is charged per seat, not per snowmobile.
Activity duration: approximately 2 hours of riding within the National Park, subject to change depending on weather, safety, and operational conditions on the day.
Driving: a valid driver’s license (any category) is required to operate the snowmobile. Passengers without a license are not allowed to drive.
Minimum age: 12 years old. Children under 12 are not permitted on this tour.
Capacity: maximum of 2 occupants per snowmobile. Weight, height, and physical condition limits may vary depending on the model and are assessed on site.
Safety equipment: helmet is mandatory and provided by the operator. The use of gloves and thermal/waterproof clothing is recommended.
Conduct and Safety
The consumption of alcohol or drugs is strictly prohibited before and during the activity.
All participants must strictly follow the instructions of the guides and operational staff.
The company may deny or interrupt participation, without refund, in cases of risky behavior or failure to comply with the rules.
Camera Recording and Liability for Damages
Snowmobiles and/or the guide’s vehicle may be equipped with continuous recording cameras, used for safety, operational control, and incident documentation.
The participant acknowledges and agrees that any damage, accidents, or inappropriate conduct may be assessed based on recorded footage.
The driver is directly responsible for any damage caused to the snowmobile, equipment, infrastructure, third parties, or the environment.
In case of damage, the participant agrees to fully compensate for any losses, including repair, replacement, transport costs, and any downtime of the equipment.
Weather conditions: snow, wind, or low visibility may alter the route, pace, or result in suspension of the activity, always prioritizing safety.
By booking and participating in adventure tourism activities operated by Andes Experience / Jeep On Tour, including but not limited to Snowmobile and other motorized vehicle activities in natural environments, the participant expressly declares that:
Acknowledgment of Risks
Waiver and Limitation of Liability
Financial Responsibility for Damages
Operations may be suspended due to closures, safety concerns, flooding, landslides, or instructions from authorities. In such cases, force majeure rules apply (item 11).
All instructions from staff and local signage must be strictly followed. Failure to comply may result in removal from the activity without refund.
For off-road activities, all participants must sign a liability waiver.
Minors must be accompanied by a legal guardian. Age and height restrictions may apply depending on the activity.
Some tours may not be suitable for الأشخاص with reduced mobility or specific medical conditions. Prior consultation is recommended.
By the customer:
Health-related: with official medical certificate issued in Chile
By the company: rebooking, credit, or full refund.
Refunds are processed within 7 to 15 business days, depending on the payment method.
Severe weather, road closures, strikes, accidents, or authority orders may result in changes, postponement, or cancellation of the tour.
Tours, rentals, optional meals, and any services not expressly included in the itinerary, confirmation, or service annex—and not directly intermediated by Andes Experience / Jeep On Tour—are not the company’s responsibility and are solely the participant’s responsibility.
By choosing to independently book activities at the destination or outside the company’s intermediation, the participant acknowledges full responsibility and releases Andes Experience / Jeep On Tour from any liability related to:
The participant acknowledges that travel insurance generally does not cover high-risk or adventure activities (such as off-road, motorized tours, hiking, snow, water, height, speed, or extreme environments) unless additional coverage is purchased. By engaging in such activities, the participant accepts that accidents, damages, medical expenses, or rescues may not be covered.
The participant declares full awareness of these conditions and assumes total responsibility for their choices, fully releasing Andes Experience / Jeep On Tour from any obligations or liabilities related to non-intermediated services.
By participating in adventure tourism activities operated by ANDES EXPERIENCE /
JEEP ON TOUR, including but not limited to Snowmobile and other motorized vehicle activities, the participant declares that:
The participant acknowledges that such activities are inherently dangerous, involving risks such as falls, collisions, rollovers, mechanical failures, adverse weather conditions, uneven terrain, and risks inherent to operating motorized vehicles in natural environments.
The participant takes part voluntarily and assumes full responsibility for all risks arising from the activity.
The participant expressly waives, releases, and holds harmless ANDES EXPERIENCE / JEEP ON
TOUR, its partners, directors, managers, guides, staff, and service providers from any claims, actions, or proceedings for personal, material, moral, or financial damages arising from participation in the activities, except in cases of proven willful misconduct or gross negligence.
The company’s liability is, in any case, limited to the amount effectively paid for the contracted service.
The participant assumes full financial responsibility for any loss, damage, or harm caused to vehicles, equipment, infrastructure, third parties, or the environment, including but not limited to:
The participant acknowledges that the vehicles used in the activities and/or the guides’ vehicles are equipped with continuous recording cameras, used for safety, operational control, and determination of liability.
The recordings may be used as valid evidence in the event of accidents, damages, or inappropriate conduct.
Failure to follow rules or unsafe behavior may result in removal without refund and liability for damages.
To resolve any doubts, disputes, or claims arising from this agreement and its terms and conditions, the parties elect the jurisdiction of the courts of Santiago, Republic of Chile, expressly waiving any other, however privileged it may be.
This agreement is entered into on an irrevocable and irreversible basis, binding the contracting parties, as well as their heirs and successors, to the full compliance with all its clauses and conditions.
By contracting the services, the participant acknowledges having read, understood, and fully accepted these Terms and Conditions.
The company is not responsible for loss, damage, or theft of personal belongings.
Photos and videos may be used for promotional purposes. Clients may request not to participate or request removal.
Highly recommended, especially for adventure activities. Not included unless expressly stated.
