How Andes Experience Works

1. Introduction

Welcome to Andes Experience. By booking a tour with us, you are using our digital platform to secure your spot in carefully selected travel experiences. We act as the link between you and the best experiences in Chile, facilitating booking, payment, and logistical support.

Unlike large generic marketplaces, our platform is focused on a curated selection to ensure your trip is truly unforgettable.

2. What do we do?

Our mission is to simplify the discovery and booking of high-quality tours.

When you make a reservation on our website, you enter into a service agreement with us and our operational partners. We carefully select each itinerary, guide, and vehicle to ensure high standards of safety and customer satisfaction.

The experiences listed on our platform go through continuous verification. We monitor everything from equipment maintenance (such as snowmobiles and vans) to punctuality and the technical expertise of guides. We don’t list every tour available on the market—only those we trust and that offer the best value for our customers.

3. How do we operate and sustain our platform?

We operate under a specialized agency model. The price you pay on the website already includes all booking costs, fees, and our service for organizing and supporting your experience. We do not charge hidden fees at checkout—we believe in full price transparency.

4. How we organize what you see (Search & Recommendations)

We want you to quickly find the perfect tour. That’s why our catalog is organized based on relevance and convenience:

Featured Combos: We prioritize packages that offer complete experiences and better value (such as Winter Combos), making it easier to plan multi-day trips.
Seasonal Relevance: Our showcase adapts to highlight the most suitable tours for the time of year (e.g., snow tours in winter, wineries and coastal tours in summer).
Custom Filters: You can sort your search by: Você pode organizar sua busca por:
- Price: lowest to highest or vice versa
- Popularity: based on bookings and customer satisfaction
- Category: Snow, Full Day, City Tours, Gastronomy, etc.
Cancellation Policies: clearly highlighting tours with flexible options

5. Reviews and Feedback

Customer feedback is key to maintaining our quality. Only customers who have actually taken a tour with us can submit reviews.

Authenticity: Each review is internally verified to ensure it reflects a real experience.
Transparency: We publish both positive and constructive feedback. If a tour receives repeated negative reviews, it is removed until the issue is resolved.
Continuous Improvement: Your feedback helps us refine schedules, meeting points, and itinerary details.

6. Pricing and Secure Payments

Security is a top priority. We offer modern, encrypted payment methods, including PIX and credit cards.

Final Price: The amount shown at checkout is the final price for the described service.
Instant Confirmation: For most tours, you receive your voucher immediately after payment approval, securing your spot without delays.

7. Support: If things don’t go as planned

Tourism depends on external factors like weather. If a tour needs to be canceled due to safety or force majeure:

Human Support: Our team will contact you to offer rescheduling or a refund, according to our cancellation policy.
Mediation: We handle issues directly with local operators to ensure you’re supported throughout your trip.

For more details, please refer to our Terms and Conditions or contact our support team via WhatsApp. We’re here to help you experience the very best of Chile!